My fare doesn't reflect the upfront price I was shown

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NO RESPONSE NEEDED My fare doesn't reflect the upfront price I was shown Friday, November 24, 2017 at 10:34:30 AM · uberPOOL Sorry to hear about this issue, Makiah. Let me help you with this. I checked your account and I can confirm that you were not charged for this cancelled trip request. The amount of $4.71 appearing on your bank notification/statement relates to a pre-trip authorization hold, it was already voided on November 24, 2017 at 10:34am EST. When a trip is requested, Uber may place an authorization hold on your payment method, which usually appears as "pending" or "authorized" on the statement for the payment method. Authorization holds are voided by Uber within hours of being made, and will disappear from your payment method within a few business days, depending on your bank or credit card company's policy. If you have questions about how long the hold amount will appear on your statement, please contact your bank or credit card company for further information. I hope this clarifies the issue and appreciate your patience. If I can help with anything else, please let me know. Sent by Allely on Friday, November 24, 2017 at 4:22:05 PM Continue this conversation by replying to this email or going to help in your Uber app. PREVIOUS MESSAGES Am I receiving a refund? Sent by Makiah A. on Friday, November 24, 2017 at 4:05:22 PM Hi Makiah, I am so sorry to hear about what happened on this trip. Walking to either your pick up location or destination is not ideal. We aim to avoid this inconvenience, and want to ensure you are able to get from A to B smoothly. I can confirm that no cancellation fee was charged on this trip request. If you were referring to a different trip, please let us know. You may have noticed that your credit card was authorized in the amount of the fare presented when you initially requested this trip. This is an authorization of funds only, and not a charge to your payment method. The authorization hold will drop off your bank statement within 1-3 business days. Please reach out if you continue to experience the issue. Sent by Aman on Friday, November 24, 2017 at 4:01:48 PM Share Details: I WOULD LIKE A REFUND! I called the driver 4 times because she drove right pass me as I was standing outside. After walking back and forth I could no longer find her car and she cancelled my ride. I was charged for a ride that I did not take. Sent by Makiah A. on Friday, November 24, 2017 at 3:59:27 PM Uber Technologies Inc. 1455 Market Street San Francisco, CA 94103