Hi Makiah,
I am so sorry to hear about what happened on this trip.
Walking to either your pick up location or destination is not ideal. We aim to avoid this inconvenience, and want to ensure you are able to get from A to B smoothly.
I can confirm that no cancellation fee was charged on this trip request. If you were referring to a different trip, please let us know.
You may have noticed that your credit card was authorized in the amount of the fare presented when you initially requested this trip. This is an authorization of funds only, and not a charge to your payment method. The authorization hold will drop off your bank statement within 1-3 business days.
Please reach out if you continue to experience the issue.
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